What is Mobile Lactation Consultant and how does it differ from other software for IBCLCs, CLC, CLE and CBEs?
More Accessible
Since Mobile Lactation Consultant is an iPad app with a cloud, your data is always with you AND always backed up to a secure cloud location. Therefore it works even without an internet connection. Not being able to access your existing client records or create new clients when visiting a home or hospital can be real problematic. If you are at a home or hospital where there is no internet access, or you are at a birth center and there is a brown out or internet outage, Mobile Lactation Consultant works just the same.

PAPERLESS
Another major difference between Mobile Lactation Consultant and other software is that you can truly go not only PAPERLESS, but you can possibly toss your scanner and printer (or just place it in the attic where all your other old technology gathers dust). This is possible for several reasons. The first being that the client can write their signature on all of the documents and consent form right on the iPad. This is a legal signature. The home sales, car sales and retail industry is quickly adopting electronic signatures across the board for not just receipts but lengthy legally binding documents. Most lactation consultants will hand the iPad to the customer after placing it in lock mode and the customer will then not only fill out all their info and write their signature on documents, but they are directed to take pictures of themselves, their drivers license and insurance card!

Faster
One more major benefit of Mobile Lactation Consultant is that since it is an app there are no delays when switching between tabs in the app. You can quickly tap through the application with almost immediate response time.

More Stable
Virtually no medical professionals rely on an EHR that is dependent on something as unstable as the internet. The internet can go down because of radio interference, local power outages, power outages anywhere between your city and the city the web servers run, routine maintenance by your ISP, maintenance or unexpected hardware failures on the web servers, weather, acts of terrorism and so much more. It's just a matter of time when a situation presents itself where there is no internet access and a life or death need for your patient's records.

More Secure
Lastly, Mobile Lactation Consultant is more secure then web-based solutions. At Daly Enterprises, Inc we also built and host many websites for many companies. We know first hand that nearly 50% of all web traffic is from hackers trying to break into website to get YOUR identity information. They have very sophisticated automated password crackers that literally attempt to guess your passwords and login to your banking and health record sites 24/7. Exposing your sensitive information to the internet allows billions of people on the planet to potentially steal your data. There are countless viruses that spread to millions of computers everyday that track every key you press on your keyboard to capture your passwords. We can go on and on about the security issues with both the PC and the internet but you probably get the picture by now. With an iPad app solution however, you are much safer as it is a known fact that there have been ZERO viruses discovered on the iPad ever. That means no hacker is catching your keys or reading your cookies or taking screenshots of your computer. No hacker can break into your web-account, because you don't have one! If a hacker were to steal your iPad you can log into www.icloud.com and erase all of the data on your iPad with a click of a button. You definitely can't do that with a laptop, not unless you are some super high-tech computer buff anyway :)


Is there a way to fax client records to the doctor or hospital?
Yes, you can print/fax/e-mail a Client's record by pressing the action button located in the upper right-hand corner of every screen in Mobile Lactation Consultant. A form will appear that will allow you to select which areas of the client record you want to be included in the export. There are faxing services you can subscribe to such as Hello Fax that allow you to send any document to a special email they give you and it will automatically fax the document to any phone number you place in the subject line. You can also get the iPad's iFax app.


Is it possible to add or remove fields in Mobile Lactation Consultant?
Yes, you can! We designed Mobile Lactation Consultant with flexibility in mind. You can add or remove several fields to any of the forms for no charge. We can add text boxes, drop down boxes, stepper controls (number fields with + and - buttons), Yes/No buttons (you can pick any text other then Yes or No such as Normal/Abnormal) and more. You just tell us what form you want it on and after which other field you want it to be placed on that page.

You can also create your own document templates by emailing a PDF to yourself and then opening it in the Templates section of Mobile Lactation Consultant. Then you can drag & drop text boxes, check boxes, signature boxes and initial boxes anywhere on the document. Then if you define that template as a Standard document, it will be presented to patients while they follow the 6 step add client process.


Is there a scheduling calendar?
Yes, Mobile Lactation Consultant integrates with your Contacts and Calendar. At the press of a button you can add each client to your contacts with their picture, phone numbers, EDD, partner's name, birth date and more. Also a calendar icon is located at the top of the screen when in the visits section. When you press the calendar button it will show upcoming appointments let you create an appointment on your Calendar. You can use the standard Apple iCloud calendar however we recommend setting up a Gmail address and using the free Google calendar because of it's robust sharing features and appointment reminders. Once you configure your Calendar under the iPad Settings->Mail you will be able to schedule and view appointments from within Mobile Lactation Consultant.

Online booking and scheduling
If you are looking for a calendar that is more robust then the free iCloud or Google Calendars then we recommend SetMore or AppointmentPlus. They are fully featured online booking systems that have all the features of Google Calendar plus provide an web front end that you can provide a link to from your website that clients can access to schedule, change or cancel appointments. They allow you easily change all your appointments if something comes up and even take payments online. They have free plans for low volume users.


Does it matter which iPad I have/purchase?
Technically speaking Mobile Lactation Consultant will work on any iPad that is 2nd generation and later. So in other words it does NOT work on the 1st generation iPad. We highly recommend purchasing an iPad Air. The iPad 3 has double the resolution and speed of the iPad 2. The iPad 4 has double the speed of an iPad 3. And finally, the iPad Air has double the speed and is half the weight of an iPad 4. The iPad Mini is also a nice device to use with MLC, especially as a backup device.

The 32GB Wi-Fi Only iPad is only $329 and is exactly what we recommend. Most practices will never use more then 5GB over the course of many years.


Will there ever be a version available for the PC or Android tablets?
Currently the Mobile Lactation Consultant client portal will run on any PC. Later this year we plan to expand its capability so that you can access all your client records through it if you do not have your iPhone or iPad handy. Naturally the PC version will not have near the feature set offered by the iPad such as document signing, image capture of your patient and their DL/insurance cards and other things that are part and parcel to tablets with top grade touch screens and fully integrated cameras. We also do not recommend using this version except in emergencies for security reasons (see below).

Why Mac and PCs are a liability
Mac and PC computers are FULL of viruses, spyware and malware that read your file data, capture your keystrokes, and take screenshots and send them to hackers. As opposed to the fact that there has never been one single virus on an iPad. It is our opinion at Mobile Lactation Consultant that computers that are exposed to the World Wide Web are unfit for EMR/EHR applications. Nearly every professional EMR/EHR (not the free ones) on the market today are installed in the Hospital or Doctor's offices with no way to connect them to the Internet. Many businesses today such as banks, insurance companies and even retail companies such as Home Depot or Fed Ex Kinkos no longer even run internet access to the building. There are many who believe that computers, internet and email as we know it will be no more in a matter of years and replaced with tablets, apps and clouds that are more secure, safer and hacker proof.

Why Android tablets are unacceptable
Currently the top of the line Android tablets on the market only possess half the resolution and half the speed of the iPad. The high-resolution retina display on the iPad is required for document signing to work with sufficient accuracy. Also the speed of the iPad is important to provide a smooth and fluid experience. Additionally Android tablets are insecure for much of the same reasons that PCs are insecure. Read why Android malware is on the rise. Their file system is open for any App to read. Any App can do almost anything such as take screenshots, capture keystrokes, read another Apps data or monitor your web traffic. Apple's iPhone and iPad on the other hand are locked down and each App operates in it's own sandbox. Also no App can be installed or even copied to the file system without going through the rigorous Apple App Store review process. Finally the stability of the iPads operating system is far superior to that of the Android and stability is a number one priority for any EHR/EMR software company.


What if I need Mobile Lactation Consultant in another language?
NO problem
If you need Mobile Lactation Consultant in a different language then simply ask! If we do not already have the translation, we can provide you a spreadsheet of all the fields in Mobile Lactation Consultant (there are only a few hundred) and you can provide the translation. Then within a few days we can update our app to support your language.


Is Mobile Lactation Consultant HIPAA compliant?
YES
Security is one of the primary reasons we build Mobile Lactation Consultant. The primary reason for building Mobile Lactation Consultant was to offer electronic charting software to Lactation consultants that did not NEED an internet connection at all times to work. However the second reason is because we knew that web-based EHRs are not very secure with regards to being able to secure social security numbers and personal health information. In fact no other web-based services such as online banking, credit cards or loan services even show more then 4 digits of your account number and they certainly will not show your SSN on a webpage. However low-end or free EHR/EMRs are doing this and it is not safe. Thousands of Bank, Credit Card and PayPal logins are hacked into every day even though these websites use the absolute best in government security standards available.

HIPAA is a bare bones security standard
If any software you use is only HIPAA compliant, it's nothing to feel really safe about. It primarily just requires that all private information be encrypted when transferred or stored and that logins are secured by username and password.

Mobile Lactation Consultant exceeds HIPAA standards
Mobile Lactation Consultant encrypts all of your sensitive data. When data is transferred between your iPad and the Mobile Lactation Consultant Cloud, 128-bit encryption SSL technology is used to encrypt your data. The primary way in which we exceed HIPAA requirements is simply by the technology we use. We do not offer any sort of web-based access that are vulnerable to hackers and our software does not run on insecure devices such as laptops or desktop computers which are full of malware, spyware and viruses that capture your keystrokes, data files, cookies and take screenshots and send them to hackers. Read more about why web-based EHRs are not safe and why Mac and PCs are a liability to your practice.


Does Mobile Lactation Consultant integrate with any Billing services?
YES
We recommend the company SLB Billing. They are very hands-on and will login to your Mobile Lactation Consultant practice to view your records and generate the appropriate billing codes and bill your insurance company.
For more information please visit www.slb-billing.com.

More is coming...
For those who prefer something a little less turn-key and want to be involved in the billing code process, we are working on a feature that will help you submit your insurance claims directly to the insurance companies. This feature will help you maximize your income by helping you identify the most advantageous billing codes for each situation.


What is your record retention policy for storing records long term?
MLC is unique from all other EHRs in that we provide unlimited view access to all your records even after you discontinue your account. We will not delete records from our system for 25 years from the date of the record creation. So if you discontinue service you can still log in anytime using the MLC app to view any of your records. We also provide a very robust export feature so you can safely export an entire client chart with all documents, images and data to a password protected PDF.

With MLC you own your records
It is our official policy that you own the data. That means you can request at anytime for us to delete all the data for your account from our system and we will. Also as per our policy and HIPAA requirements we will not look at any of your data for any reason except to provide you with technical support when you request it.


Lactation Consultant EMR/EHR blog